About the Cell
The Grievance Redressal Cell at Bansal Institute of Research, Technology and Science (BIRTS), Bhopal, is established to address and resolve the grievances of students, faculty, and staff in a fair, transparent, and time-bound manner. The cell ensures a supportive environment by safeguarding the rights and interests of all stakeholders and promoting institutional harmony.

Vision
To create a responsive and transparent mechanism for effective grievance resolution, ensuring a positive academic and work environment.

Mission

• To provide a systematic and accessible platform for lodging grievances.
• To ensure prompt, impartial, and confidential resolution.
• To promote accountability and transparency in institutional functioning.

Objectives

• Address academic, administrative, and service-related grievances.
• Maintain confidentiality and fairness in the resolution process.
• Strengthen trust between stakeholders and the institution.
• Prevent recurrence through corrective and preventive actions.

Functions

• Receive and record complaints from students, faculty, and staff.
• Review and investigate grievances through a designated committee.
• Provide appropriate recommendations and monitor resolution status.
• Maintain proper documentation for quality assurance and compliance.

Grievance Redressal Procedure

1. Submission of grievance through written application or online portal.
2. Acknowledgement and registration of complaint.
3. Review by the Grievance Redressal Committee.
4. Investigation and necessary action.
5. Communication of resolution within the stipulated time.